Bookings for Venue Hire

The Raven reserves the right to cancel any booking that is deemed dishonest during registration or poses potential safety concerns.

To secure a booking, full payment (100%) is required if the event date is within 30 days. For bookings beyond 30 days, a 50% deposit plus a security bond is required to confirm the reservation, with the remaining 50% balance due 14 days prior to the event.

Our venue hire fee includes after-party cleaning and the necessary staff to ensure your event runs smoothly. There are no hidden costs.

 

Bond for Venue Hire

A $500 base bond is required and must be paid along with the deposit to secure the booking. An additional bond may apply for events exceeding 250 guests, with a maximum bond of $1,000.

The bond is refundable but may be subject to deductions for any of the following:

During the Event:

  • Damage to venue facilities (e.g. tables, chairs, LED screen, lighting, sound system, carpet, sofas, curtains etc.) – Repair/replacement costs apply
  • Blocked toilets due to misuse – Plumbing fees may apply
  • Microwave damage – $250 replacement cost
  • Vomiting in urinals – $100 cleaning fee
  • Urinating outside of designated restrooms – $100 cleaning fee

After the Event:

  • Confetti left in the venue – $100 cleaning fee
  • Failure to clean vomit-affected areas – $100 cleaning fee
  • Failure to remove rubbish, decorations, or food – $50 per hour extra cleaning charge
  • Additional guests exceeding the agreed number – Extra charges apply based on security requirements

 

Refunds

Event Cancellation Policy

Note:

Our cancellation policy is based on the original booking date. If the event is postponed or rescheduled by mutual agreement, the original booking date will still apply when determining applicable cancellation charges.

  • Cancellation within 30 days of the event: Deposit/Payment Non-refundable
  • Cancellation within 45 days of the event (including the 45th day): $1,000 charge
  • Cancellation within 60 days of the event (including the 60th day): $100 charge

The Raven reserves the right to cancel any event within 30 days of the scheduled date without refund if it is found that the host has made false statements or acted dishonestly during the booking process.

If a refund is approved, it will be processed within 21 days, provided there are no disputes, damages, or unresolved issues relating to the event.

By making the deposit, you acknowledge and agree to The Raven’s Terms & Conditions.

 

Additional Terms:

  • Admin Fee for Complex Bookings:

    If a confirmed booking involved excessive communication, multiple date changes, or discretionary behaviour, an admin fee may be deducted from any refund, even if the cancellation falls outside the 60-day policy window.

  • Partial Refunds:

    Partial refunds may be considered on a case-by-case basis at The Raven’s sole discretion, depending on circumstances and incurred costs.

  • Force Majeure:

    The Raven is not liable for cancellations or performance failures caused by events beyond its control (e.g. natural disasters, pandemics, government restrictions). Rescheduling will be offered where possible; however, refunds are not guaranteed.

  • Damage-Related Deductions:

    If any damages occur during the event, the cost of repair or replacement will be deducted from the bond or any refundable amounts. Final assessment will be completed within 14 business days after the event.

  • No-Show or Abandoned Events:

    If the host or their guests fail to show up or abandon the event without prior written notice, no refund will be issued.

  • Changes to Booking:

    Any changes to booking details (e.g. guest count, time, layout) must be submitted in writing at least 14 days prior to the event. Late changes may not be accommodated and could impact refund eligibility.

  • Refund Requests:

    All refund requests must be submitted in writing to service@theravenwarehouse.com.au. Refund processing time begins only after all required information has been received.

 

Need help?

Contact us at service@theravenwarehouse.com.au for questions related to bookings and refunds.