Bookings for Venue Hire
The Raven reserves the right to cancel any booking that is deemed dishonest during registration or poses potential safety concerns.
To secure a booking, full payment (100%) is required if the event date is within 30 days. For bookings beyond 30 days, a 50% deposit plus a security bond is required to confirm the reservation, with the remaining 50% balance due 14 days prior to the event.
Our venue hire fee includes security personnel based on the number of guests, after-party cleaning, and the necessary staff to ensure your event runs smoothly. There are no hidden costs.
Bond for Venue Hire
A $500 base bond is required and must be paid along with the deposit to secure the booking. An additional bond may apply for events exceeding 250 guests, with a maximum bond of $1,000.
The bond is refundable but may be subject to deductions for any of the following:
During the Event:
- Damage to venue facilities (e.g. tables, chairs, LED screen, lighting, sound system, carpet, sofas, curtains etc.) – Repair/replacement costs apply
- Blocked toilets due to misuse – Plumbing fees may apply
- Microwave damage – $250 replacement cost
- Vomiting in urinals – $100 cleaning fee
- Urinating outside of designated restrooms – $100 cleaning fee
After the Event:
- Confetti left in the venue – $100 cleaning fee
- Failure to clean vomit-affected areas – $100 cleaning fee
- Failure to remove rubbish, decorations, or food – $50 per hour extra cleaning charge
- Additional guests exceeding the agreed number – Extra charges apply based on security requirements
Refunds
Event Cancellation Policy
- Cancellation within 30 days of the event: Deposit Non-refundable
- Cancellation within 45 days of the event (including the 45th day): $1,000 charge
- Cancellation within 60 days of the event (including the 60th day): $100 charge
By making the deposit, you acknowledge and agree to The Raven’s Terms & Conditions.
Need help?
Contact us at service@theravenwarehouse.com.au for questions related to bookings and refunds.